VoIP, it’s short for Voice Over Internet Protocol, is a digital phone service that transmits voice over your broadband internet rather than your conventional or analog phone system.The call is converted to data packets and sent over the Internet instead of through the copper wires that make up a standard PSTN network. VoIP works by converting sound into digital voice communication and then transferring it through Internet broadband. So if you are using a VoIP telephone system, you are basically using the Internet to make phone calls. Using a VoIP system has several benefits for many businesses.

You can use your VoIP phone just like any other phone: Pick up, wait for a tone, and then dial the number, so there are no extra numbers to dial and no special rules to follow. You don’t need a new phone to call with VoIP, either; just a VoIP adapter or a mobile app on your mobile device. A majority of providers offer a BYOD service to make your transition to VoIP easy. And if you have a headset and VoIP software, then you can just call from your computer. Computer-to-computer calls may be free, too. But if you call the public network or an external phone from your computer, you will likely be charged per minute.